![]() ![]() For instructions on the different ways to move a data file, click here. If you need to use a Quicken data file on another computer, you will need to move the file to that computer. Double-click the data file that you've placed on your desktop to open it.Dropbox users: If you're prompted to confirm, click Move out of Dropbox.Drag the data file from that folder to your desktop.To move your data file from an online storage folder: If "Dropbox" (or the name of your online storage program) is in the file path, then follow the steps below to move it out of online storage folder and onto your computer. Review the file location path in the bar above the list of files.Go to File > Show this file on my computer.To resolve this errorįirst, confirm the location of your data file: It's important not to open a data file directly from Dropbox or other online storage folders, as this can cause issues with your data file always open from your computer. Dropbox is intended for storage of your Quicken backup files, not to keep your active Quicken data file in. ![]() Some of the other programs that can cause these errors are: This error can occur if you keep your Quicken data file an external drive, your Dropbox folder, or another online storage folder. "We could not retrieve your Quicken profile information" Quicken may display the following error when attempting to view your profile in the Quicken Preferences screen. ![]()
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